Uncertainty and change are two words that have defined our environment this year, and while we may think that this 2020 is an atypical year, the reality is that climate, economic, political, and social environment are changing. There is not something new or something that will eventually stop, the only certainty we have is that the changes will become more pronounced over time and that the challenges we face will be increasingly challenging and uncertain.
Then, the big question that arises is how do we prepare ourselves to move forward in the face of the new challenges that arise from the different areas of our lives? How do we generate new paths that will be necessary to travel during and after the crisis that afflicts us today?
The big answer to these questions is simple: Training.
But, what is training?
“Training is the most powerful tool that we must adapt to our constantly changing environment, and it applies to our field of work, our families and also ourselves.”
There are issues where we all need to improve our skills, such as
Effective communication skills
Negotiation and process management skills
Conflict resolution and teamwork skills
Practices applied to occupational safety and health
It is through training that we seek to improve this knowledge, criteria, attitudes and behaviors of people in their environments to perform activities more easily and efficiently, using the minimum of resources and time.
The crisis that we are currently experiencing has helped us to take a giant step towards technological development with accelerated changes in systems and procedures, as well as changes in customer needs. These have forced us to generate new tools, new working materials, new ways of working and new products and services. That is why today, training goes beyond the work environment and becomes necessary also for suppliers and users in the handling of the different services provided (especially in automation and digitalization services). This will allow us to mitigate the effects of the uncertainty that is generated after a crisis, marking a structured path, and oriented to the new goals set for growth.
Thanks to this technological leap, we have different resources to carry out the training, from virtual classrooms, customized platforms that allow us to do streaming combined with real time interactions, pre-recorded capsules, digital graphics, gamification, among many other ways.
In short, is training and updating necessary during and after a crisis? Of course it is, but it needs to be well directed and focused on the development of skills that allow the capacity to adapt to new circumstances, to create and develop projects, and most importantly, to increase the resilience of people and organizations.
Innovation & Process Leader